Money Back Policy
- We have a no hassle, no questions money back policy. We will only ask for a reason so that we can determine where we need to improve. We accept returns on all items within 90 days from date of delivery.
- We will refund the entire purchase price of the order (minus shipping and handling).
- There are no hidden fees or hidden charges
To start the return process please call 1.800.416.6528. You will be given a Return Authorization Number (RAN), which is used to track your shipment to our warehouse.
Please understand that it will take time to process your return. Your credit should be finalized 7-10 days after we receive your return in the warehouse.
We can only issue refunds for the products returned to us so please send back all unused and new products.
A single product can only be returned once. Use of a product after stating it is unsatisfactory and attempting to return the product a second time will not be honored. This allows us to continue to offer this generous guarantee and prevent fraudulent returns.
Without a Return Authorization Number we can not refund your purchase.
Once a Return Authorization Number is issued, your package must be post marked within 5 days to have the items returned promptly.
To get a return authorization number please contact us within 90 days of the shipment date. You can email or call us with your questions, comments or concerns at any time. We always welcome and appreciate your feedback. We hope that you enjoy shopping at Elimaysupplements.ca and feel confident about your purchases.
You can get a return authorization number by calling customer service at 1-800-416-6528 or Email: firstname.lastname@example.org
Returns must be sent (shipping pre-paid) to:
Elimay Supplements Canada
2938 Dundas Street West
Toronto, ON M6P 1Y8